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Travel cross-media Category

Much ADO about Media: 2011 Predictions

We have entered 2011 and I have to say the first decade did fly by rather quickly for us in the mobile industry.   I am a big fan of JWT and their things to watch deck.  I thought I would share it and highlight the top 10 in my mind for those realigning and creating a  mobile strategy this year.

Tourists on a Shoe-String? No more heavy Guidebooks….it is all Going-Mobile!

As we all gear-up to fly out for the 2010 end of the year holiday season, are we grabbing that large guidebook and throwing into our suit case or travel bag? Are we getting the iPhone App, iPad App, or even Kindle version instead.

I saw this article on how Tourism Thailand ( TAT) is moving over to mobile and it brought back a nostalgic moment for me any my life.  In 1984 when  I was a third year Engineering Student at the University of Illinois,  I had the chance to study/ teach abroad in Thailand.  For me the Lonely-Planet Book for Thailand- written by Tony Wheeler ( at that time)  was a bit of  Bible  or sorts for my survival.  Back in the  Bangkok summer of 1984, it was like the wild-wild west for me.  I actually did contract Typhoid Feaver, and had many unique stories to tell, but that Lonely-Planet guidebook was something special in my overall discover and journey of the Thailand countryside.    The guide book lent it self for shoe-string travelers like myself to take notes, tear-off pages to share, and send in information that would better the book.  It was one of the first collaborative community projects of its time.  What happened Lonely Planet? I guess you lost the Tony Wheeler type characters of that day? Times had changed as well with global digital communications and the Internet of the 90′s, but it is something for me in my late teens to experience that was a slice in time right before the global World-Wide-Web.

Now as see all of this going Digital, that distant feeling of going to such a far away different place at that time has really changed as we  experience tourism/travel and back-packers of the day….  I remember reading about this unique noodle place tucked in the back-alleys off of  Sukumvit Road, and getting there with this diagram map to a Tuk-Tuk driver only to find the exact description of the Snake-charmer and old man siting on the corner adjacent to that Noodle shop.

Now we will be navigated with Google maps on our iPhone Lonely Planet App…. Not much Analog left in that experience…..:(

Yippee…Delta expands Wifi to Jets in 2011!

I learned about Delta’s decision to add WiFi now to its regional Jet Service. It appears the Virgin domino strategy has worked!  This is big news for all of us that like to work when we are flying.  I do not know what they will do about Skype or video calls over Wifi, but being connected during those several hours when flying is exactly the service I like as a business traveler.

This will bring a new breath of fresh air to iPad, smartphone Apps as now we will start to see the in-flight entertainment services moving to those opportunities as well.  Just think of the future shopping potential? Duty Free when you fly with one-click of the button….

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Delta Expands WI-Fi to Regional Jets  ( Wifi Net News)

This is a big shift in in-flight Wi-Fi: Delta is taking a big move in expanding its already extensive Wi-Fi coverage. Delta committed to full mainline fleet coverage—these are the larger planes that carry more passengers and typically fly longer routes—but regional jets seemed less likely. Shorter routes with smaller numbers of passengers would make it seem quite difficult to get a return on the investment.

Nonetheless, Delta has plans to put Gogo Inflight Internet on 223 of the Delta Connection subsidiary and partner aircraft. The planes have between about 65 and 76 seats, according to Delta’s press release. More critically, all the planes have first-class sections, and the commitment appears to be put Wi-Fi service on all routes with first-class service.

It’s possible that the investment is relatively low compared to the customer loyalty it may engender. Those who want continuous Internet access across a route, and who are more likely to buy or upgrade into first class may be so valuable that the amount realized in additional seats purchased and higher fares (as regional service is often not as competitive as national routes) is where the revenue comes from to balance the accounts.

Delta currently has over 700 mainline aircraft in operation, and 549 of those have Internet service installed. The regional jets will receive Internet service during 2011.

Now this is a Check-In! when Hotel room keys go mobile!

Holiday Inn just launched a mobile solution for room keys going mobile.  I spent a considerable time today on Foursquare and although I have been overwhelmed by the grown, what I found disturbing was the lack of content for each of the places.  Companies like Yelp and other joined the bandwagon of “Check-in” but they come with considerable content. Unless the Foursquares of the world figure out a strategy to get users to post more tips and content, I just do not know how sustainable it will be.

With that said, the concept and leadership they created with the concept of “Check-in” and the database of places is clearly the next wave in location based services and mobile.  Seeing Holiday Inn take this initiative to further the entire process and build a complete engaging solution around the entire concept of ” Checking-in” without customers even going to the front desk is the usage case of mobile cross-media that is where mobile is powerful.

eCommerce and other conversion techniques exist for mobile, but the creativity of taking a brand and enabling a “full experience” that is truly convenient is where I like seeing mobile going.

At CTIA I stayed at the Hilton Hotel Convention center, and there were Foursquare banners all over the lobby to “Check-in”.  The vision was there as well and seeing Hotels and the travel industry now embracing mobile in its full form shows the power of the mobile device.

News & Events

AppLause: Live Mobile Music

Coming on 12.12.12 exclusive Live Music App Competition and Event @Limelight NYC

 

 

 

ALL NYC Mobile Branded App Show-Off Oct 1st 2012

Come See us at Branded App MXM Oct 1st, NYC. http://branded-app-oct-1-2012.eventbrite.com/

ADObjects speaks about Responsive Web Design ( Brandhackers NYC 7/23/12)

Brandhacker Meet-up ( Responsive Web Design)   NYC July 23rd Monday

 

 

Loyalty MXM ( Jun 18th w/Digital Screen Media Association)

Learn about Mobile Cross-Media and Loyalty Programs at the next MXM on June 18th @NYCPoly with the Digital Screen Media Association and AppNation

Responsive MXM ( April 24th @IAB)

Come and learn the differences between Responsive Web Design vs. Mobile Web Design using the case study of Obama vs. Romney

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